Motor Industry KPI and best practice provided by Jeff Smith

A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction

1001 business tips to survive the Credit Crunch and beyond

I’ll get you started, you can add to the list

1. Don’t neglect sleep for the sake of productivity.

2. Customers First. Don’t look for more customers if you’re not keeping your existing ones happy!

3. Use other business peoples’ skills and knowledge – but thank them by referring them as you go.

4. Develop a robust referral system

5. Back-up your data!

6. Honesty is the best policy: even in business!

7. Be passionate – but don’t get emotionally involved in your business.

8. “Winners find a way – losers find excuses”.

9. Focus on what you’re good at – let others do what you’re not good at.

10. Back-up your data!

11. Always measure where your leads are coming from so you can maximise your marketing in that area and ditch areas that are not performing as well.

12. If it looks like a lemon, feels like a lemon and tastes like a lemon…. it probably is a lemon (don’t go for the quick buck)

13. Shout about your successes

14. Don’t be afraid to ask for help in areas you do not understand

15. If you cannot say anything nice, don’t say anything at all (works in business as well! – you never know where a referral may come from)

16. Think from your clients perspective, not your own.

17. Don’t dwell on knock backs, move onwards and upwards

18. Take time out to review where your business is at against your original business plan

 

Carry on…

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