http://www.jeff-smith.com/blog KPI and Best Practice ideas for improving profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction Thu, 06 Oct 2011 16:21:00 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://www.jeff-smith.com/blog/cheap-service-for-cars-bikes-and-trucks/ http://www.jeff-smith.com/blog/cheap-service-for-cars-bikes-and-trucks/#comments Thu, 06 Oct 2011 14:57:25 +0000 Jeff Smith http://www.jeff-smith.com/blog/?p=293 http://www.jeff-smith.com/blog/cheap-service-for-cars-bikes-and-trucks/feed/ 6 http://www.jeff-smith.com/blog/definition-of-recovery-rate-for-automotive-service-department/ http://www.jeff-smith.com/blog/definition-of-recovery-rate-for-automotive-service-department/#comments Thu, 09 Jun 2011 07:30:15 +0000 Jeff Smith http://www.jeff-smith.com/blog/?p=287 http://www.jeff-smith.com/blog/definition-of-recovery-rate-for-automotive-service-department/feed/ 0 http://www.jeff-smith.com/blog/a-tribute-to-rab-lee/ http://www.jeff-smith.com/blog/a-tribute-to-rab-lee/#comments Fri, 11 Jun 2010 13:38:22 +0000 Jeff Smith http://www.jeff-smith.com/blog/?p=214 http://www.jeff-smith.com/blog/a-tribute-to-rab-lee/feed/ 2 http://www.jeff-smith.com/blog/the-ashtray/ http://www.jeff-smith.com/blog/the-ashtray/#comments Mon, 14 Sep 2009 15:00:07 +0000 Jeff Smith http://www.jeff-smith.com/?p=210 http://www.jeff-smith.com/blog/the-ashtray/feed/ 0 http://www.jeff-smith.com/blog/a-new-way-of-thinking/ http://www.jeff-smith.com/blog/a-new-way-of-thinking/#comments Tue, 25 Aug 2009 08:24:43 +0000 Jeff Smith http://jeff-smith.com/?p=200 http://www.jeff-smith.com/blog/a-new-way-of-thinking/feed/ 0 http://www.jeff-smith.com/blog/mystery-shop-exercise-looking-for-a-new-car/ http://www.jeff-smith.com/blog/mystery-shop-exercise-looking-for-a-new-car/#comments Fri, 03 Jul 2009 11:39:31 +0000 Jeff Smith http://jeff-smith.com/?p=195 http://www.jeff-smith.com/blog/mystery-shop-exercise-looking-for-a-new-car/feed/ 0 http://www.jeff-smith.com/blog/service-department-labour-rates/ http://www.jeff-smith.com/blog/service-department-labour-rates/#comments Tue, 26 May 2009 10:21:19 +0000 Jeff Smith http://jeff-smith.com/?p=186 http://www.jeff-smith.com/blog/service-department-labour-rates/feed/ 0 http://www.jeff-smith.com/blog/close-but-no-cigar/ http://www.jeff-smith.com/blog/close-but-no-cigar/#comments Wed, 06 May 2009 07:44:56 +0000 Jeff Smith http://jeff-smith.com/?p=181 http://www.jeff-smith.com/blog/close-but-no-cigar/feed/ 0 http://www.jeff-smith.com/blog/are-used-bikes-being-sold-on-the-cheap/ http://www.jeff-smith.com/blog/are-used-bikes-being-sold-on-the-cheap/#comments Sun, 03 May 2009 08:43:10 +0000 Jeff Smith http://jeff-smith.com/?p=176 http://www.jeff-smith.com/blog/are-used-bikes-being-sold-on-the-cheap/feed/ 0 http://www.jeff-smith.com/blog/budgets-and-business-plans/ http://www.jeff-smith.com/blog/budgets-and-business-plans/#comments Wed, 10 Dec 2008 08:41:45 +0000 Jeff Smith http://jeff-smith.com/?p=170 http://www.jeff-smith.com/blog/budgets-and-business-plans/feed/ 0