http://www.jeff-smith.com A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction Mon, 14 Sep 2009 15:00:56 +0000 http://backend.userland.com/rss092 en http://www.jeff-smith.com/the-ashtray/ http://www.jeff-smith.com/a-new-way-of-thinking/ http://www.jeff-smith.com/mystery-shop-exercise-looking-for-a-new-car/ http://www.jeff-smith.com/service-department-labour-rates/ http://www.jeff-smith.com/close-but-no-cigar/ http://www.jeff-smith.com/are-used-bikes-being-sold-on-the-cheap/ http://www.jeff-smith.com/budgets-and-business-plans/ http://www.jeff-smith.com/13-tips-to-help-your-cash-flow-with-used-cars-bikes-and-trucks/ http://www.jeff-smith.com/approved-used-car-programmes/ http://www.jeff-smith.com/adding-value-to-vehicle-service-and-repair/