Comments on: Searching for cheap used cars, used bikes and used trucks on the Internet http://www.jeff-smith.com/searching-for-cheap-used-cars-used-bikes-and-used-trucks-on-the-internet/ A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction Tue, 9 Mar 2010 12:06:01 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: David Kennedy http://www.jeff-smith.com/searching-for-cheap-used-cars-used-bikes-and-used-trucks-on-the-internet/comment-page-1/#comment-31 David Kennedy Tue, 06 May 2008 09:22:53 +0000 http://jeff-smith.com/?p=37#comment-31 HI Having been in the industry for years, I have seen the 'rise of the web'. As you said, love it or hate it 90% of my customers look for spec, colours and reviews of the product (and even the dealership). As a sales body, I think we are underestimating its worth and need to step up a gear. I have just bought a camera over the 'net and from order at 7pm on a Friday, it was delivered 8.50 the following morning! Do you think we need to prepare ourselves for this type of service? Kind regards David HI

Having been in the industry for years, I have seen the ‘rise of the web’. As you said, love it or hate it 90% of my customers look for spec, colours and reviews of the product (and even the dealership). As a sales body, I think we are underestimating its worth and need to step up a gear. I have just bought a camera over the ‘net and from order at 7pm on a Friday, it was delivered 8.50 the following morning! Do you think we need to prepare ourselves for this type of service?

Kind regards

David

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